Refund policy

## Return and Refund Policy

At Novellehop, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy.

### Return Eligibility

You may request a return or exchange within 30 days after receiving your order.

To be eligible for a return, the following conditions must be met:

* The item must be unused and in its original condition.
* The item must include original packaging, tags, and accessories (if applicable).
* Proof of purchase or order information must be provided.

Items that are damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.

### Return Process

To request a return or exchange, please contact our customer service team at:

Email: [gwennethfricano34@outlook.com](mailto:gwennethfricano34@outlook.com)

Please include:

* Your order number
* Reason for return or exchange
* Photos or supporting information if the product has an issue

Our customer service team will review your request and provide return instructions.

### Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow your payment provider additional processing time before the refund appears in your account.

### Exchanges

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery. We will assist you with a replacement or exchange solution.

### Return Shipping

Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error.

### Order Cancellation

Orders may be cancelled within 24 hours after purchase. Once an order has been processed or shipped, cancellation requests may no longer be accepted.

For any questions regarding returns or refunds, please contact us at:

Email: [gwennethfricano34@outlook.com](mailto:gwennethfricano34@outlook.com)